Our cancellation policy is contained within the Terms & Conditions document. It is under clause 10, which we reproduce here.
The summary of which is, you may cancel your subscription at any time with at least a month’s notice and your subscription will then be stopped once the remaining subscription period is over.
10. DURATION AND TERMINATION
10.1 Duration. This Agreement shall unless otherwise terminated as provided in this clause, commence on the Effective Date and continue for the Initial Period and thereafter automatically renew for successive Renewal Periods, subject to early termination by either Party pursuant to Clause 10.2.
10.2 Termination for convenience. Either Party may terminate this Agreement upon giving at least one month’s prior written notice to the other Party, such notice to take effect on the last day of the Initial Period or of the relevant Renewal Period (as applicable) in which the notice is given.
10.3 Termination for cause. Without affecting any other right or remedy available to it, either Party may terminate this Agreement with immediate effect by giving written notice to the other party if:
10.3.1 the other Party commits a material breach of any other term of this Agreement which breach is either irremediable or remediable but has not been remedied within 30 days after being notified by the other Party in writing to do so;
10.3.2 in England, any Insolvency Event occurs, arises or is otherwise taken or occasioned with respect to the other Party; or in any other jurisdiction, any event, circumstance or proceedings occurs, arises or is otherwise taken or occasioned with respect to the other Party having an effect equivalent, analogous or similar to an Insolvency Event in England; or
10.3.3 the other Party dies or is permanently incapacitated.
10.4 Consequences of termination. Upon termination of this Agreement (howsoever arising):
10.4.1 all licenses and rights granted under this Agreement shall immediately terminate and you shall immediately cease all use of the Services and/or the Documentation;
10.4.2 if you possess any of our Confidential Information you shall promptly delete or destroy it or (if we request) return it to us;
10.4.3 we shall delete all of your Data within a reasonable period of time (being not less than 30 days and not more than 60 days) of such termination; and
10.4.4 any rights, remedies, obligations or liabilities of the Parties that have accrued up to the date of termination, including the right to claim damages in respect of any breach of this Agreement which existed at or before the date of termination, shall not be affected or prejudiced.
If you have a privacy concern, complaint or a question regarding this Cancellation Policy, please contact us at:
111, Baker Street,
W1U 6SG London
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).
We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.